We aim to process and dispatch all orders as efficiently as possible. Orders are typically processed within 1–3 business days, excluding weekends and public holidays.
Once dispatched, delivery times will vary depending on your location and selected shipping method. While we aim to meet estimated delivery timeframes, these are not guaranteed and may be affected by external factors such as courier delays, customs processing, or high-demand periods.
It is the customer’s responsibility to provide accurate shipping information at checkout. NANA’S Activewear is not liable for orders delivered to incorrect addresses provided by the customer.
Once an order has been marked as delivered by the courier, responsibility for the parcel transfers to the customer. We are not responsible for lost or stolen packages after confirmed delivery.
For international orders, customs duties, taxes, or import fees may apply depending on your country. These charges are determined by local authorities and are the responsibility of the customer. NANA’S Activewear does not control or collect these fees and cannot estimate their cost.
If a shipment is refused or returned due to unpaid duties or failed delivery attempts, any associated costs may be deducted from the final refund or store credit issued.
CONTACT
If you have any questions regarding shipping, contact us through the icon 💬 or send us an email at info@nanasactivewear.com
