Orders are shipped from our warehouse based in Morocco. Orders are typically dispatched within 1–2 business days.
Our warehouse is closed on weekends. During national or public holidays, new launches, or sale periods, dispatch times may be extended due to higher order volumes.
For launch collections and major sales, please allow up to 7 business days for dispatch. During these periods, next-day delivery is not available.
International orders may be subject to customs fees, duties, or taxes, depending on the destination country. These charges are determined by local authorities and are the responsibility of the customer. For more information, we recommend contacting your local customs office.
Nanas currently ships to the following
destinations:
We’re continuously expanding and exploring new markets. If we’re not in your country yet, don’t worry — we’re working on it.
We want every Nanas piece to feel right on you. If it doesn’t, eligible items may be returned within 30 days of delivery. Your item(s) must meet the following conditions.
Returns that do not meet these standards may be declined. If an item is deemed ineligible, it will be returned to the customer and any applicable handling fees may apply.
We accept returns for size adjustments, style changes, or change of mind. All approved returns are issued as store credit.
Refunds are ONLY provided if an item arrives faulty or damaged.
Please note: All items purchased from the Sale section are final sale and are not eligible for return or refund.
Returned parcels can be:
Please allow up to 3 business days from receipt at our warehouse for store credit to be processed.
Nanas is not responsible for items lost or damaged while in return transit.
Refunds are only issued when an item arrives faulty or damaged and cannot be replaced.
We love connecting with creators who align with NANA'S world — confident, intentional, and effortlessly styled.
If you’re interested in future opportunities
such as brand partnerships, affiliates, UGC, or gifting, we invite you to apply at our portal of “Collaborate with us”.
This allows our team to get to know you, your aesthetic, and understand how your content could naturally align with Nanas.
Every submission is thoughtfully reviewed by our team.
If there’s a strong fit, we’ll be in touch using the details you’ve shared.
Due to the volume of applications, we’re unable to respond to each one individually — but we genuinely appreciate the time and intention behind every submission.
If you'd like to be considered, we also encourage you to tag @nanasactivewear in any images where you’re wearing Nanas.
We regularly scout Instagram for fresh talent and look forward to seeing your posts!
Thank you for your interest and for being part of Nanas community.
To keep your Nanas activewear looking and feeling its best, we recommend treating each piece with care.
With the right care, your Nanas pieces are designed to maintain their shape, softness, and performance over time.
Always refer to the care label on each item for specific instructions.
At Nanas, we’re conscious of the impact every detail has — including how your order arrives. While we’re a growing brand, we’re committed to making thoughtful choices and continuing to improve as we evolve.
Your order arrives in two carefully selected
packaging elements:
This approach reduces single-use waste while adding longevity and purpose to our packaging.
Our production partners are selected with care, and we work with manufacturers who operate under ethical standards, prioritizing fair and safe working conditions.
Sustainability is an ongoing process for us — not a finished claim. As Nanas grows, so will our efforts to make more responsible choices across packaging, production, and delivery.
Nanas offers digital gift cards, delivered directly by email. We currently do not offer physical gift cards.
Gift cards can be purchased online and are sent to the email address provided at checkout. For easy gifting, we recommend using your own email address and forwarding the gift card to the recipient when you’re ready.
Our checkout allows one promotion per order, including automatic offers, and loyalty codes. Discounts can’t be combined.
Once an order has been placed, we’re unable to apply or adjust promotions retroactively. We recommend saving any additional code for a future purchase.
